Noron Precision Machining is pleased to announce that they successfully certified to ISO 9001:2015! The company didn't certify to this renowned ISO standard to improve their quality and on-time delivery - in fact, their quality measures were pristine, so much so that for one of their key customers, they have received two consecutive bi-yearly "Supplier of The Year" Awards in recognition of exemplary service providing 100 percent on-time delivery and quality.
Bretta Kelly, Owner of BMSC and her colleague, Debbie Hart
Established more than 4 decades ago, today Noron Precision Machining, Inc. is a Woman Owned and operated business. Since its inception, the company has supported a diverse array of industries including medical, microwave, aircraft, auto, computer peripheral, telecommunications, and biotech. During COVID-19, Noron Precision was deemed an "Essential Business" and was tasked with manufacturing components for COVID testing equipment.
Owner and CEO Debbie says, "We have long standing, 30-plus year relationships with several of our customers. We insist on 100 percent on-time delivery, superior quality, and excellent communications. We partner up with our customers and have an obligation to satisfy their demands and grow with them."
The Path to Certification
Noron Precision is well versed in machining plastics such as PEEK, ABS, and Delrin, as well as metals including aluminum, steel, stainless steel, brass, bronze, and copper. Noron offers 5-axis CNC milling and turning, and mill-turn machines, to make small-to-medium sized components like housings, covers, slides, grippers, levers, mounts, caps, and flow cells.
Debbie says, "Engineers are leaning toward 5-axis design. Running those parts on a 5-axis is the only way to go because we are able to mill all sides without the need for a second op, thus preventing human error. The complexity of parts steered us to buying more 5-axis."
As part of Noron's pursuit of continuous improvement, Debbie says that the company investigated certifying to ISO 9001 some years ago. "We have been lucky - our current customers, including Tier 1 Aerospace, Medical and Defense customers, have grandfathered us in. Still, we knew it was something that would help our business internally and enable us to secure new customers."
Partnering with BMSC
Debbie says, "Years ago, we even hired a consultant, and quickly determined the consultant wasn't a good fit for us." Around this time, Debbie had seen Bretta Kelly, owner of BMSC and her colleague, Debbie Hart, on the cover of the A2Z Manufacturing magazine.
Debbie contacted Bretta in October 2020. "I immediately hired them, and with Covid, all of our meetings were virtual. Bretta and Debbie are just so good at what they do. It was so rewarding to find that their philosophy meshes with the way Noron conducts its business - we do what we say we will do."
Literally in a 6-month period, Noron successfully prepared for and achieved their ISO 9001:2015 certification. Debbie says, "It will make many of our customers happy, and a somewhat surprising benefit is that it is helping us to streamline operations within our company."
Debbie says, "I just can't say enough about how great BMSC was for our business - particularly their gift for simplifying the whole process. I recommend them to anyone and everyone I meet in the industry."
Bretta says, "Debbie was a dream client to work with; she wanted to be sure that we were able to understand every part of her business and how important customer satisfaction was to her."